Terms and Conditions

"Ratatouille" aims to offer, fresh, tasty, healthy and safe vegetables grown in unspoiled areas of north Thailand and delivered to Hong Kong customers

These terms and conditions are a necessity to provide the contractual framework to operate in Hong Kong. Wording may appear a bit abrupt in some instances. Please keep in mind : any difficulty that would arise in product or service offer, "Ratatouille" will do its best to provide a sensible answer for a superior customer experience

 

General

 

- In these terms and conditions, the “Company” will mean “Ratatouille Limited” and the “Customer” will mean any person, firm, company or body, which places an order with the Company.

- The Company owns and operates through the website “www.ratatouille.com.hk”

- The Company is registered with the Food and Environmental Hygiene Department (FEHD) of Hong Kong SAR

- By using the website or any part of it, you agree that you have read and accepted these terms and conditions

 

Registration

 

- Please note registration is only required when the Customer wants to place order. Most information on the website are accessible without registration

- The Customer or its representative must be 18 years old or over to proceed with the registration process, order on the Company website and proceed with payment

- The Customer is requested to provide accurate, complete and up to date information to place and finalise an order. Such information includes, but is not limited to : full name, full address, home telephone, mobile number and other useful information that may facilitate communication and delivery

- The Customer is requested to define a secured password and keep it confidential

- The Customer must verify for every order that information is correct and up to date

 

Information security and Data privacy

 

- The Company will not rent or sell any data that has been provided by the Customer or collected during website visit

- Data is collected and kept secured to provide the Customer a better experience without having to re-enter all personal information during a re-order and/or allow placing an order based on history of previous orders

- Email will be used from time to time for communication with the Customer to provide important information or news about the Company. Opt-out is available if the Customer does not wish to receive news or promotion messages.

- The Company will make all efforts to secure the Customer data and avoid unintentional use, such as spam or malware

- In the case the Customer provides, for example, a domestic Helper or building Guard name and/or mobile phone, it is the responsibility of the Customer to seek their agreement. Privacy protection will be extended to any personal data provided

- The Company does not collect and keep Credit Cards details. The PayPal platform only sees and secures credit card data

- The Company website may contain links to other website that are not operated by the Company (such as, but not limited to : Facebook, Instagram). The company has no control on data privacy policy for external websites or social media platforms

 

Pricing and availability

 

- All prices are in Hong Kong dollar (HKD)

- Availability depends for fresh vegetables on seasons and harvest. All orders are subject to the Company acceptance and the Company reserves the right to reject the order in the event that any of the products requested are unavailable

- The Company reserves the right to limit sales which includes the right to decline sales to any Customer

- The Company will make every effort to ensure that prices, details and sizes of products on the website are up to date

- If the event some products are on shortage or not available and this information is obtained by the company between order cut-off day and before packaging operations in the country of origin, the Company will make every efforts to notify the Customer by phone or email to confirm whether order should be amended or cancelled

 

 Order and shipment

 

- Orders are placed on the website with a cut-off date concept. Any order placed after cut-off date as specified on the website will be delivered in the next delivery, usually a week later. cut-off date and delivery dates are indicated and updated for each week on the home page

- The concept of cut-off date and delivery is explained in the website. Due to the nature of fresh and perishable goods, any placed order is final

- Payment is due in full when order and check out is completed on the website

 

Payment methods

 

- All prices on the website are in Hong Kong dollar (HKD)

- Accepted methods of payment are the following

  • Cheque payable to : “Ratatouille Limited"
  • Bank Transfer to HSBC # 848 708723 838. Account Holder : Ratatouille Limited
  • Credit Card using Paypal platform (Mastercard, Visa, American Express)
 

Delivery

 

- Delivery will be free of charge for individual order above HKD 600

- For orders between HKD 300 and HKD 600, a delivery fee of HKD 50 applies

- For orders less than HKD 300, a delivery fee of HKD 100 applies

- Until further notice, the Company will deliver to a Customer with delivery address in Hong Kong Island only

- Delivery will be suspended when typhoon signal number 8 (or above) and/or black rain warning is hoisted. The Company will contact the Customer to reschedule delivery

- Delayed delivery may be expected if typhoon signal number 3 is hoisted

- If no one is at the delivery address and the box cannot be left at reception, a new time for delivery will be rescheduled and additional delivery fees of HKD 50 will apply

- Delivery will not be performed at doorstep for location above 5th floor without lift (delivery at reception level in such case)

 

Goods damaged

 

- The customer is requested to inspect the goods immediately upon delivery for any deficiencies, missing items or damages

- Would a product be damaged, the Customer shall take a picture and send a message with the picture on the day of delivery to “contact@ratatouille.com.hk”

- After reviewing the claim, if reimbursement is conclusive, the Company will reimburse the Customer for the damaged product only

 

Limitation and liability

 

- The Company is registered with the Food and Environmental Hygiene Department (FEHD) of Hong Kong SAR

- Every shipment complies with phytosanitary inspection of The Department of Agriculture of Thailand before being cleared for export

- Vegetables are washed with clean, plain, filtered water in Thailand before being packed. As an additional precautionary measure, vegetables can be washed at the Customer place after delivery, with clean filtered water

- Consuming any food present risk and possibility of allergies and sickness and the Company cannot be liable for any claims of allergies or sickness

- Photos and descriptions displayed on the website are for reference only. All pictures on the website are made with vegetables grown and harvested from the place and farms we source our products from. As any naturally grown vegetable, variations in shape, weight, size and colour is common and to be considered as natural and acceptable for delivered goods

- Recipes on this this website are provided without warranties of any kind, either express or implied. The Customer agrees to use, cook and consume the product of these recipes are at its sole risk

- Cooking and preparation of recipes requires in many instances use of cooker, ovens, boilers and cutting devices. Other ingredients may also be added that are not provided by the Company. In no event shall the Company be liable for any direct, special, incidental, indirect or consequential damages, or any other damages of any kind resulting of cooking, recipes preparation and food consumption

- Force Majeure : the Company is not be liable for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, typhoon, heavy rain (black rain warning), accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond the control of the Company

 

Intellectual property

 

- The Company owns copyright and intellectual property for : “Ratatouille Limited”, “Ratatouille HK Limited”, "RatatouilleHK", “www.ratatouille.com.hk”, “www.ratatouille.hk”, "RatatouilleHK"

- Comments, suggestions or information other than personal data sent or posted by the Customer to the website and its affiliated social networks will be considered as voluntarily provided on a non-confidential and non-proprietary basis

 

Governing jurisdiction

 

- These terms and conditions shall be governed by the laws of the Hong Kong SAR

- The Customer and the Company agree to submit to the exclusive jurisdiction of the Hong Kong courts

- Would any dispute arises, the Company determination shall be final    

- The Company may revise these terms and conditions at any time without prior notice